Shipping policy

Shipping Policy

Last updated: Nov 13, 2026

Every Chief End Co. item is printed just for you after you place your order. Made-to-order production lets us offer more designs, cut down on waste, and make sure every piece is fresh off the press, but it means your order takes a little longer to get to you than something pulled off a warehouse shelf. Here's what to expect.

Delivery Timeline

Your total delivery time is production time + shipping time.

Production time: 2–5 business days. This is how long it takes to print, inspect, and pack your order. Some items, like embroidered and knit pieces, can take a few extra days. Production time doesn't include weekends or holidays, and it starts the business day after you order.

Shipping time: once your order ships, typical transit times are:

Destination	Shipping time (business days)
United States	3–6
Canada	3–10
United Kingdom	4–8
European Union	4–10
Australia	3–20
Rest of the world	10–20

For most U.S. customers, that means your order arrives in about 5–11 business days from the day you order. Orders to Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses can take an additional 7–12 business days.

These are estimates, not guarantees. Carrier delays, weather, and high-volume periods can add time.

Holiday Season

From November through December, both production and carrier volumes run higher than usual, and delivery can take several extra days. If you're ordering a gift, we recommend ordering early. We'll post holiday order-by dates on our site each season.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the items in your cart. You'll see the exact amount before you pay.

Where Your Order Ships From

We work with a print partner that has production facilities in the United States and around the world. Your order is printed at the facility that can get it to you fastest, so items usually ship from within your region.

Multiple Items and Split Shipments

If you order several items, they may be printed at different facilities and arrive in separate packages on different days. You won't be charged extra for this, and you'll receive tracking for each package.

Order Tracking

As soon as your order ships, you'll receive an email with your tracking number. Tracking can take 24–48 hours to update after you receive it. If you haven't received a shipping confirmation within 7 business days of ordering, please contact us.

Changes and Cancellations

Because production starts quickly, we can only change or cancel an order that hasn't gone into production yet. Contact us as soon as possible, ideally within 2 hours of ordering, and we'll do our best. Once an order is in production, it can't be changed or canceled.

Shipping Address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If a package is returned to us as undeliverable because of an address error, we can reship it once you've confirmed the correct address, but you'll be responsible for the cost of reshipping.

Lost, Stolen, or Delayed Packages

Delayed: if your estimated delivery date has passed, please allow 3 extra business days before contacting us, since carriers occasionally run behind.
Marked delivered but not received: check with neighbors, your mailroom, and your local post office first. If you still can't find it, contact us within 14 days of the delivery date and we'll help you file a claim with the carrier.
Lost in transit: if tracking hasn't updated for 10 or more business days, contact us and we'll work with the carrier to find it or arrange a replacement.

Damaged or Misprinted Items

If your order arrives damaged, misprinted, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement at no cost to you. See our Return & Refund Policy for full details.

International Orders: Customs, Duties, and Taxes

Orders shipped outside the United States may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the item price or shipping cost. We can't predict these fees in advance; please check with your local customs office for details. If you refuse a package because of these fees, we can't issue a refund.